Privacy Policy

Who We Are

Handmade Gifts Shop is a small, handmade-to-order gifting studio based in Punjab, Pakistan. This policy explains what information we collect through our website and how we use it.

Information We Collect

We only collect information you choose to give us when placing an order or sending an enquiry, such as:

• Your name and phone/WhatsApp number
• Your delivery address and city
• Order details — items, quantities, and any notes you add
• Custom order details — occasion, budget, deadline, and a description of your idea
• An optional reference photo you upload for a custom order

How We Use Your Information

We use this information only to process your order, prepare your custom request, coordinate delivery, and communicate with you about your order — usually over WhatsApp. We do not use your information for advertising, and we do not sell it.

Third-Party Services

We use a small number of trusted service providers to run the site: WhatsApp (operated by Meta) for order communication, and Cloudinary for hosting product and reference photos. These providers process information only as needed to provide their service, subject to their own privacy policies.

Data Sharing

We do not share, rent, or sell your personal information to third parties for marketing or any other purpose. Your details are used solely to fulfil your order or respond to your enquiry.

Data Retention

We keep order and enquiry information only for as long as needed to fulfil your order, respond to your enquiry, and keep basic business records. You can ask us to delete your information at any time (see Contact Us below).

Your Rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by messaging us on WhatsApp or through our Contact page.

Children's Privacy

Our website and products are not directed at children, and we do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time as our business grows. Any changes will be posted on this page with an updated date.

Contact Us

Questions about this policy or your information? Message us on WhatsApp.